Quick Answers to Your Most Common Questions

We become an extension of your team. After onboarding, a dedicated small team works on your account, handling live chat conversations on your website using your tone, FAQs, and escalation rules.

All you need to do is onboard us with clear details about your business, goals, and how you want conversations handled. From there, we take care of the rest.

Yes. We offer a 14-day structured trial so you can experience how our live chat support works before committing. The trial includes onboarding, real human agents handling conversations, and live chat support aligned with your business needs.

Onboarding starts with a short Google Meet call where we learn how your business works, your customers, and how you want conversations handled. From there, we set up the chat widget, review FAQs, and align on workflows. The process is usually completed within 1–2 business days.

Most clients only need one onboarding call. If your setup is more complex, we may schedule a quick follow-up to fine-tune details and ensure everything runs smoothly.

All customer conversations are handled by trained human agents. We focus on real, thoughtful responses that feel natural to your customers.

Yes. We adapt to your preferred tone, scripts, and internal processes so customers feel like they are speaking directly with your team.

We offer business-hours coverage aligned with your timezone, with options to expand coverage as your needs grow.

We follow clear escalation rules agreed during onboarding, routing complex or sensitive requests to your team without delays.

Yes. You will receive clear reporting on chat volume, response times, and lead quality so you always know how support is performing.

No long-term commitments. Our plans are billed monthly, giving you flexibility as you scale.

Payments are processed via secure ACH or wire transfer. Once your service scope is finalized, we issue a formal invoice with clear payment instructions.

Billing is handled on a monthly basis. Invoices are issued at the start of each billing cycle, with services continuing uninterrupted throughout the active term.

At the end of your trial, you can continue on your chosen plan, adjust coverage, or opt out with no obligation.

After-hours coverage is available on custom plans. Talk to us about your service area, peak inquiry times, and how you want urgent requests handled.

We can deliver leads by email or Google Sheets on every plan. Premium plans include CRM integration support for common platforms used by service businesses.

You will receive regular performance summaries covering chat activity, leads captured, response quality, and conversion trends. Premium plans include weekly insights and improvement suggestions.

Yes. We refine chat scripts, qualification flows, and escalation rules as your business evolves. Your dedicated point of contact helps keep everything aligned.