Refund Policy — Elira Support

Last updated: March 30, 2026

1. General Policy

Elira Support operates on a strictly no-refund policy. All payments made to Elira Support are final and non-refundable unless explicitly stated otherwise in a written agreement signed by an authorized representative of Elira Support.

2. Nature of Services

Our services involve the allocation of human resources, time, system access, and operational capacity. Once services are initiated or resources are reserved, costs are incurred that cannot be reversed.

For this reason, refunds are not provided under any circumstances after the start of a billing cycle.

3. Trial Period

Elira Support may offer a limited trial period (e.g., 14 days) to allow clients to evaluate service quality and suitability.

• The trial is the sole opportunity to assess our services before commitment
• No refunds will be issued after the trial period ends
• Continuation of service beyond the trial constitutes full acceptance of this policy

4. No Refund Circumstances

Without limitation, refunds will not be issued for:

• Dissatisfaction with service quality after onboarding or trial
• Partial usage or non-usage of services
• Failure to achieve expected business results or outcomes
• Client-side delays, miscommunication, or lack of cooperation
• Incorrect or incomplete information provided by the client
• Changes in business strategy or internal decisions
• Third-party platform issues or limitations
• Service interruptions outside our reasonable control

5. Billing Commitment

By purchasing or subscribing to our services, you agree to the full billing cycle selected (e.g., monthly).

• All charges for an active billing cycle are non-refundable
• Cancellation will only apply to future billing cycles
• No prorated refunds or credits will be issued for unused time

6. Service Suspension or Termination

If services are suspended or terminated due to:

• Violation of our Terms of Service
• Non-payment or delayed payment
• Misuse or abuse of services

No refunds, credits, or compensation will be provided.

7. Exceptional Cases

Any exception to this Refund Policy, if granted, is:

• Made solely at the discretion of Elira Support management
• Not guaranteed under any circumstance
• Handled on a case-by-case basis
• Not to be considered a precedent for future decisions

8. Final Decision Authority

All decisions regarding refunds, credits, or billing adjustments are made exclusively by Elira Support management.

Such decisions are final, binding, and not subject to dispute, appeal, or reversal.

9. Chargebacks & Disputes

By using our services, you agree not to initiate chargebacks or payment disputes without first contacting us to resolve the issue.

In the event of a chargeback:

• We reserve the right to immediately suspend or terminate services
• Outstanding balances may become immediately due
• We may provide relevant agreements and records to financial institutions

10. Acknowledgment

By purchasing, subscribing to, or continuing to use Elira Support services, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.

11. Contact

For questions regarding this policy:

Elira Support
Website: https://elirasupport.com