Privacy Policy — Elira Support

Last updated: March 30, 2026

1. Introduction

Elira Support (“we,” “our,” or “us”) provides customer support outsourcing services. This Privacy Policy explains how we collect, use, process, and protect information in connection with our services and website. By using our services, you agree to this policy.

2. Scope of Responsibility (Important)

Elira Support operates strictly as a service provider and data processor.

• We do not own customer data processed on behalf of our clients.
• We process data only based on client instructions.

The client (you) is solely responsible for:

• Data accuracy
• Legal compliance
• Customer disclosures

Elira Support is not responsible for how clients collect or use data outside our systems.

3. Information We Collect

a. Client-Provided Information

• Business details
• Customer data shared for support purposes
• FAQs, scripts, workflows

b. End-User Data (Handled on Client’s Behalf)

• Names, emails, phone numbers
• Messages, chat transcripts, tickets
• Any information voluntarily shared by end users

c. Technical & Usage Data

• IP addresses
• Device/browser information
• Interaction logs
• Cookies and analytics

4. How We Use Information

We use data strictly to:

• Deliver customer support services
• Respond to inquiries and messages
• Capture and qualify leads
• Improve response accuracy and workflows
• Generate reports and analytics
• Maintain system performance and security

We do not sell or trade personal data.

5. Data Ownership

• All customer and business data belongs to the client
• Elira Support has no ownership rights over client data
• We only access data as required to deliver services

6. Data Access & Control

Access to data is:

• Restricted to authorized personnel only
• Limited to what is necessary for service delivery
• Monitored internally for compliance and quality

We reserve the right to access data for:

• Quality assurance
• Training
• Service improvement
• Security monitoring

7. Data Security

We implement reasonable and industry-standard safeguards, including:

• Secure systems and infrastructure
• Access control protocols
• Data handling procedures

However:
No system is completely secure, and we do not guarantee absolute security.

8. Third-Party Services

We may use third-party platforms (e.g., chat tools, CRM systems, analytics providers).

• These providers operate under their own policies
• We are not liable for third-party actions, failures, or breaches
• Data shared with them is limited to operational needs

9. Data Retention

Data is retained only as long as necessary for service delivery. Retention periods may vary depending on client needs and system requirements.

We may retain limited data for:

• Legal obligations
• Dispute resolution
• Internal analysis

10. Client Responsibilities

Clients are responsible for:

• Obtaining necessary user consent
• Providing accurate information
• Ensuring compliance with applicable laws (e.g., GDPR, local regulations)

Elira Support does not provide legal compliance services.

11. Limitation of Liability

To the fullest extent permitted by law, Elira Support is not liable for:

• Data misuse by clients
• Client-side compliance failures
• Third-party platform issues
• Indirect or consequential damages

Our role is limited to processing and supporting communication workflows.

12. Cookies & Tracking

We may use cookies to:

• Improve website performance
• Analyze usage
• Enhance user experience

Users can disable cookies via browser settings.

13. International Data Use

Our services may involve processing data across different locations. By using our services, you consent to such processing where necessary.

14. Policy Updates

We may update this Privacy Policy at any time. Continued use of services constitutes acceptance of updated terms.

15. Contact

For privacy-related questions:

Elira Support
Website: https://elirasupport.com